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Untrue information in sales

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Untrue information in sales
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[EN] Untrue information in sales https://hkbedc.icac.hk/en/resources/case_studies/219 Intro: Becky worked in an electronic appliances distributor. She was asked by her boss to mislead customers to believe that they had the goods in stock. Should Becky listen to her boss and lie to the customers? https://hkbedc.icac.hk/cache/img/cf4de13562a0750b97fb277a24091d92.jpg [ZH-HANT] 虛假的銷售資料 https://hkbedc.icac.hk/zh-hant/resources/case_studies/219 Intro: 碧琪在一間電器分銷商工作。 她的老闆要求她即使客戶查詢的貨品沒有存貨,也必須佯稱有貨,期望藉此留住客戶。 碧琪應否聽從她老闆的指示向顧客撒謊? https://hkbedc.icac.hk/cache/img/cf4de13562a0750b97fb277a24091d92.jpg [ZH-HANS] 虚假的销售资料 https://hkbedc.icac.hk/zh-hant/resources/case_studies/219 Intro: 碧琪在一间电器分销商工作。 她的老板要求她即使客户查询的货品没有存货,也必须佯称有货,期望借此留住客户。 碧琪应否听从她老板的指示向顾客撒谎? https://hkbedc.icac.hk/cache/img/cf4de13562a0750b97fb277a24091d92.jpg
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Penny wise and pound foolish

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Penny wise and pound foolish
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[EN] Penny wise and pound foolish https://hkbedc.icac.hk/en/resources/case_studies/230 Intro: Jasper, a sales associate, accepted red packets from customers in exchange for favorable prices, leading to neglect of those who didn’t give gifts and resulting in increasing complaints against him. https://hkbedc.icac.hk/cache/img/ac054996bd6ff0b193a167db9b57f94f.png [ZH-HANT] 貪小失大 https://hkbedc.icac.hk/zh-hant/resources/case_studies/230 Intro: 銷售員Jasper收受顧客的利是,向他們以「友情價」出售產品,結果導致沒有送禮的顧客受到冷落,投訴也隨之增多。 https://hkbedc.icac.hk/cache/img/ac054996bd6ff0b193a167db9b57f94f.png [ZH-HANS] 贪小失大 https://hkbedc.icac.hk/zh-hant/resources/case_studies/230 Intro: 销售员Jasper收受顾客的利是,向他们以「友情价」出售产品,结果导致没有送礼的顾客受到冷落,投诉也随之增多。 https://hkbedc.icac.hk/cache/img/ac054996bd6ff0b193a167db9b57f94f.png
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Storing up trouble

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Storing up trouble
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[EN] Storing up trouble https://hkbedc.icac.hk/en/resources/case_studies/51 Intro: Ivan and Ian were employees of a department store and were involved in procurement functions. They were well acquainted with the suppliers and gambled together frequently. Now both of them were facing temptations from the suppliers… https://hkbedc.icac.hk/cache/img/53ce9fc7e7832a56feae28ce8f47f5bb.png [ZH-HANT] 監守自盜 https://hkbedc.icac.hk/zh-hant/resources/case_studies/51 Intro: Ivan和Ian是一間百貨公司的僱員。他們與百貨公司的供應商都很熟絡,並經常與其中幾位一起賭博。現在他們正面對供應商的誘惑…… https://hkbedc.icac.hk/cache/img/53ce9fc7e7832a56feae28ce8f47f5bb.png [ZH-HANS] 监守自盗 https://hkbedc.icac.hk/zh-hant/resources/case_studies/51 Intro: Ivan和Ian是一间百货公司的雇员。他们与百货公司的供应商都很熟络,并经常与其中几位一起赌博。现在他们正面对供应商的诱惑…… https://hkbedc.icac.hk/cache/img/53ce9fc7e7832a56feae28ce8f47f5bb.png
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A happy coincidence

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A happy coincidence
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[EN] A happy coincidence https://hkbedc.icac.hk/en/resources/case_studies/46 Intro: Heidi was responsible for recruiting shop managers and sales assistants for her company. During the selection process, she realised that one of the candidates was her cousin. She saw it as a happy coincidence. https://hkbedc.icac.hk/cache/img/d6c9872fd68fffeb035c72e15655c6b1.png [ZH-HANT] 美麗巧合 https://hkbedc.icac.hk/zh-hant/resources/case_studies/46 Intro: Heidi負責為其公司招募店鋪經理和售貨員。在甄選過程中,她發現她的表弟是其中一位應徵者。她覺得這是一個美麗的巧合。 https://hkbedc.icac.hk/cache/img/d6c9872fd68fffeb035c72e15655c6b1.png [ZH-HANS] 美丽巧合 https://hkbedc.icac.hk/zh-hant/resources/case_studies/46 Intro: Heidi负责为其公司招募店铺经理和售货员。在甄选过程中,她发现她的表弟是其中一位应征者。她觉得这是一个美丽的巧合。 https://hkbedc.icac.hk/cache/img/d6c9872fd68fffeb035c72e15655c6b1.png
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The unspoken rule

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The unspoken rule
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[EN] The unspoken rule https://hkbedc.icac.hk/en/resources/case_studies/229 Intro: Gloria, a regional manager of a chain retail store, repeatedly demanded gifts from her subordinates for favorable treatment, believing it fostered friendly relationships without recognising the ethical issues. https://hkbedc.icac.hk/cache/img/f85c89185908b4d29e58cb6acd9328dc.png [ZH-HANT] 職場慣例 https://hkbedc.icac.hk/zh-hant/resources/case_studies/229 Intro: 一間連鎖零售店的區域經理Gloria,多次要求下屬贈送禮物以換取優待,她認為此舉可增進友好關係,但卻忽略了道德問題。 https://hkbedc.icac.hk/cache/img/f85c89185908b4d29e58cb6acd9328dc.png [ZH-HANS] 职场惯例 https://hkbedc.icac.hk/zh-hant/resources/case_studies/229 Intro: 一间连锁零售店的区域经理Gloria,多次要求下属赠送礼物以换取优待,她认为此举可增进友好关系,但却忽略了道德问题。 https://hkbedc.icac.hk/cache/img/f85c89185908b4d29e58cb6acd9328dc.png
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The opportunity cost

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The opportunity cost
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[EN] The opportunity cost https://hkbedc.icac.hk/en/resources/case_studies/228 Intro: Frankie, a sneaker store manager, offered to reserve limited-edition sneakers for parallel goods trader Felix in exchange for a rebate. https://hkbedc.icac.hk/cache/img/edb19786f3db81e130b9534edaec7f23.png [ZH-HANT] 炒價誘惑 https://hkbedc.icac.hk/zh-hant/resources/case_studies/228 Intro: 球鞋旗艦店店長Frankie提出協助水貨客Felix預留限量版球鞋,以賺取回佣。 https://hkbedc.icac.hk/cache/img/edb19786f3db81e130b9534edaec7f23.png [ZH-HANS] 炒价诱惑 https://hkbedc.icac.hk/zh-hant/resources/case_studies/228 Intro: 球鞋旗舰店店长Frankie提出协助水货客Felix预留限量版球鞋,以赚取回佣。 https://hkbedc.icac.hk/cache/img/edb19786f3db81e130b9534edaec7f23.png
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Good relations with complications

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Good relations with complications
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[EN] Good relations with complications https://hkbedc.icac.hk/en/resources/case_studies/48 Intro: Janice was tasked to set up a consignment corner in a hotel for a travel agency. She called her brother-in-law to enquire whether his travel agency would be interested. https://hkbedc.icac.hk/cache/img/290a90b42e2acc0f7bf921db45eae025.jpg [ZH-HANT] 親屬關係 https://hkbedc.icac.hk/zh-hant/resources/case_studies/48 Intro: 酒店市場經理珍妮絲被指派於酒店內設立旅遊團銷售處,她聯絡多家旅行社,並致電給姐夫湯米,詢問他工作的旅行社是否感興趣。 https://hkbedc.icac.hk/cache/img/290a90b42e2acc0f7bf921db45eae025.jpg [ZH-HANS] 亲属关系 https://hkbedc.icac.hk/zh-hant/resources/case_studies/48 Intro: 酒店市场经理珍妮丝被指派于酒店内设立旅游团销售处,她联络多家旅行社,并致电给姐夫汤米,询问他工作的旅行社是否感兴趣。 https://hkbedc.icac.hk/cache/img/290a90b42e2acc0f7bf921db45eae025.jpg
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Social Freshman: The Temptation (Cantonese only)

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[EN] Social Freshman: The Temptation (Cantonese only) Link: https://www.youtube.com/watch?v=D69f-cqMgRI Intro: Vincent and Patrick are responsible for upgrading company's printers and photocopiers. A supplier promises to give them 10% rebate every month if they help him to get the rental service contract… Transcript: https://hkbedc.icac.hk/en/doc?id=32&section=videos&content=content [ZH-HANT] 初出茅廬之利益Yes or No Link: https://www.youtube.com/watch?v=D69f-cqMgRI Intro: Vincent和Patrick負責為公司升級打印機及影印機。一位供應商答應每月給他們10%回佣,只要他們協助供應商取得租用合約… Transcript: https://hkbedc.icac.hk/en/doc?id=32&section=videos&content=content [ZH-HANS] 初出茅庐之利益Yes or No Link: https://www.youtube.com/watch?v=D69f-cqMgRI Intro: Vincent和Patrick负责为公司升级打印机及影印机。一位供应商答应每月给他们10%回佣,只要他们协助供应商取得租用合约… Transcript: https://hkbedc.icac.hk/en/doc?id=32&section=videos&content=content
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training_059
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False

Integrity tips in everyday life - A friend in need? (Cantonese only)

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[EN] Integrity tips in everyday life - A friend in need? (Cantonese only) Link: https://www.youtube.com/watch?v=C5SDujnVfw8 Intro: A friend in need is a friend indeed. However, if it involves conflict of interest at work, will you remain neutral or take the risk to help a friend? Transcript: https://hkbedc.icac.hk/en/doc?id=29&section=videos&content=content [ZH-HANT] 誠信生活知多D 第四集《糖衣陷阱》 Link: https://www.youtube.com/watch?v=C5SDujnVfw8 Intro: 朋友有難理應出手相助。但若果在公事上有利益衝突,你會保持中立,還是冒險幫朋友呢? Transcript: https://hkbedc.icac.hk/en/doc?id=29&section=videos&content=content [ZH-HANS] 诚信生活知多D 第四集《糖衣陷阱》 Link: https://www.youtube.com/watch?v=C5SDujnVfw8 Intro: 朋友有难理应出手相助。但若果在公事上有利益冲突,你会保持中立,还是冒险帮朋友呢? Transcript: https://hkbedc.icac.hk/en/doc?id=29&section=videos&content=content
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training_057
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False

Integrity in everyday life - is it okay to give red packets? (Cantonese only)

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[EN] Integrity in everyday life - is it okay to give red packets? (Cantonese only) Link: https://www.youtube.com/watch?v=vGWB5f9ShOY Intro: Is it okay to give red packets to caretakers during the Lunar New Year? Transcript: https://hkbedc.icac.hk/en/doc?id=20&section=videos&content=content [ZH-HANT] 誠信生活至OKay - 利是篇 Link: https://www.youtube.com/watch?v=vGWB5f9ShOY Intro: 農曆新年期間,市民在大廈派「利是」給保安員有甚麼須注意呢? Transcript: https://hkbedc.icac.hk/en/doc?id=20&section=videos&content=content [ZH-HANS] 诚信生活至OKay - 利是篇 Link: https://www.youtube.com/watch?v=vGWB5f9ShOY Intro: 农历新年期间,市民在大厦派「利是」给保安员有什么须注意呢? Transcript: https://hkbedc.icac.hk/en/doc?id=20&section=videos&content=content
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training_056
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False
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